Shipping policy

Orders are typically processed within 3 business days and shipped via either Royal Mail or Evri. Shipping times may vary depending on your location and can be affected by factors such as holidays. While we will do our best to ensure timely delivery, we cannot guarantee specific delivery or shipment dates, as these are estimated and subject to delays by the courier.

Jalely is not responsible for lost or stolen packages once delivery confirmation has been provided to the address supplied. We ship to the address provided by the customer and will not be held liable for any incorrect address details. Customers are responsible for filing any claims with Royal Mail or Evri for lost, damaged, or delayed packages.